Frequently Asked Questions
When Will I Get My Photos/Videos
First of all, we would like to say thank you for your patience.
Real Estate: You will receive photos within 24-48 hours after the shoot. You will receive a video within 48-72 hours after the shoot. If you have not receive the photos/video within the delivery time, do no hesitate to contact us.
Portraits: You will receive photos within 7-14 days.
Commercial Video: It depends on how big the project and the budget
What If I Cancel My Appointment?
If you need to cancel an appointment, please contact us. You will be responsible for paying 50% of the cost of service that you have confirmed.
We highly encourage you to reschedule the appointment in order to save time and money.
Disclaimer: For Real Estate, you are not allow to reschedule the appointment with a different address of your listing/property.
If the weather is bad at the time of the appointment, then do not worry. We will be happy to reschedule the appointment at no cost.
What Should I Prepare For My Real Estate Listing/Property?
We HIGHLY encourage you to have your listing/property clean and spotless. If your listing/property is not clean at the time of arrival, then we will have to reschedule another time. We do not have time to wait or clean.
What If I Need More Photos/Videos From The Real Estate Listing/Property? (After the shoot)
We will be happy to take more photos/videos of your listing/property.
You will need to schedule an appointment in order to get more photos/videos. We have options for you to choose as scheduling an appointment.
Do You Use Drone For Photos/Videos?
Yes, we do. We have a drone operator in the team with the 107 Aerial License.
How Long Does Your Shooting Take?
That depends on the size of the home.
On average, on a 3,000 SQFT home:
Photos - 30-45 minutes.
Videos - 2-3 hours.
Drone - 30 Minutes.